POSTAGE & PACKAGING
Postage for orders upto £50 is £2. These are sent first class with Royal Mail , a proof of posting is obtained for every item and this is insured upto £20. Postage for orders over £50 is £7 these will be sent Special Delivery - guaranteed next day delivery and insured upto £500. All beads are gift wrapped. Jewellery is gift boxed.
I try to post all orders out within 24 hours of them being paid for, however there are occasions this doesn't happen such as weekends when orders sometimes may not be put in the post until Monday morning. I do go away sometimes on courses or have other reasons for a delay and as far as possible these will be clearly marked on the home page if the are going to affect orders being posted.
Orders for outside the UK
I am happy to ship orders anywhere in the world. Payment is by paypal which will do the currency conversion to your own currency for you so that the payment comes through to me in pounds. Shipping is the same price as for the UK - £2.00 this does not include any insurance outside the UK, if you want insurance please send me an email with your details and I will let you know how much it will be.
I want you to be delighted with your order. I love creating beads and jewellery and stringently quality check everything before I send it to its new home. I try to take good quality pictures that show clearly designs and colours. If when it arrives you are not happy with your purchase please email me immediately to discuss options to rectify the situation.
If despite all my packaging your goodies arrive damaged please email me immediately to let me know. I will ask you to return it to me and I will either refund the cost of the beads or jewellery on receipt of the originals, or if you prefer I will remake them for you and send them to you (Please note that any replacements may not be 100% exact copies as all items are handmade).
Chameleon Designs is committed to protecting you privacy, information collected is done so in accordance with the Data Protection Act 1998. Information is collected for processing purchases and requests for information, no payment information is collected by us as all payments are handled by Paypal . Mailing list information for the purpose of sending out newsletters and information is held by mailchimp.